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ZINGBEE PRIVATE LIMITED

PRIVACY POLICY

ZingBee Private Limited (“ZingBee”, “Company”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data entrusted to us.

This Privacy Policy explains how ZingBee collects, uses, processes, stores, shares and protects personal data when you access or use our websites, mobile applications, web applications, services, products and related technologies (collectively, the “Platform”).

This Privacy Policy applies to Customers, Vendors/Merchants, Delivery Partners, visitors and other individuals who interact with ZingBee.

By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required under applicable law, ZingBee will obtain consent through an appropriate mechanism.

1. ABOUT ZINGBEE

ZingBee Private Limited operates technology-enabled platforms and services that may connect Customers with restaurants, grocery stores, retailers, service providers, Delivery Partners and other participating businesses.

Depending on the service you use, ZingBee may process personal data to:

  • create and manage your account;

  • process Orders;

  • facilitate payments;

  • coordinate delivery;

  • provide customer support;

  • communicate with you;

  • improve our Platform;

  • prevent fraud and misuse;

  • provide personalised experiences;

  • conduct analytics;

  • comply with legal obligations; and

  • provide other services requested by you.

2. PERSONAL DATA WE MAY COLLECT

Depending on how you use the Platform, we may collect the following categories of personal data.

2.1 Account Information

This may include:

  • full name;

  • mobile number;

  • email address;

  • username;

  • profile photograph, where provided;

  • password or authentication information;

  • account preferences; and

  • other information required to create or maintain an account.

2.2 Delivery Information

When you place an Order, we may collect:

  • delivery address;

  • landmark;

  • location information;

  • contact information;

  • delivery instructions; and

  • information necessary to complete delivery.

You should not provide unnecessary sensitive or confidential information in delivery instructions.

2.3 Order Information

We may collect information relating to your Orders, including:

  • products purchased;

  • Vendor/restaurant/store details;

  • Order value;

  • Order date and time;

  • delivery information;

  • cancellation information;

  • refund information;

  • promotional codes;

  • complaints and support requests; and

  • transaction-related information.

2.4 Payment Information

Payments may be processed through authorised third-party payment providers.

Depending on the payment method, ZingBee may receive information such as:

  • transaction reference number;

  • payment status;

  • payment method;

  • amount paid;

  • refund status;

  • bank/payment-provider identifiers; and

  • limited payment information necessary for transaction reconciliation.

ZingBee generally does not require access to or storage of complete card authentication credentials where payment processing is handled by authorised payment providers.

3. LOCATION INFORMATION

Some ZingBee services may require access to location information.

Location may be used to:

  • identify available Vendors;

  • calculate delivery availability;

  • determine serviceable areas;

  • estimate delivery distance;

  • provide navigation or delivery functionality;

  • improve location-based services;

  • prevent fraud; and

  • provide services requested by you.

Depending on the service, location information may be obtained from your device's GPS, IP address, Wi-Fi/network information or other permitted technologies.

You may be able to control location permissions through your device settings.

Disabling location permissions may affect certain Platform features.

4. DEVICE AND TECHNICAL INFORMATION

When you access the Platform, we may automatically receive certain technical information, including:

  • IP address;

  • device type;

  • operating system;

  • browser type;

  • application version;

  • device identifiers;

  • network information;

  • language preferences;

  • time zone;

  • crash information;

  • performance information;

  • approximate location; and

  • other diagnostic information.

This information may be used to maintain security, troubleshoot technical problems and improve Platform performance.

5. COOKIES AND SIMILAR TECHNOLOGIES

ZingBee may use cookies, SDKs, pixels, local storage and similar technologies.

These technologies may be used to:

  • keep users signed in;

  • remember preferences;

  • maintain shopping or Order sessions;

  • analyse Platform usage;

  • measure advertising effectiveness;

  • detect fraud;

  • improve performance; and

  • personalise content where permitted.

Users may be able to control certain cookies through their browser or device settings.

Disabling certain cookies may affect Platform functionality.

6. HOW WE USE PERSONAL DATA

ZingBee may process personal data for the following purposes:

6.1 Account Management

To create, authenticate, maintain and secure user accounts.

6.2 Order Processing

To receive, process, confirm, prepare and deliver Orders.

6.3 Payments

To facilitate payments, refunds, transaction reconciliation and payment-related support.

6.4 Delivery

To coordinate delivery between Customers, Vendors and Delivery Partners.

6.5 Customer Support

To respond to enquiries, complaints, refunds, disputes and other support requests.

6.6 Communication

To send:

  • Order confirmations;

  • delivery updates;

  • account notifications;

  • security alerts;

  • service announcements;

  • support communications; and

  • other transactional communications.

6.7 Marketing

Where permitted by law and, where required, with appropriate consent, we may send information about:

  • promotions;

  • discounts;

  • new products;

  • campaigns;

  • partner offers;

  • referral programmes; and

  • other ZingBee services.

You may opt out of promotional communications where applicable.

6.8 Security and Fraud Prevention

We may process information to:

  • detect suspicious transactions;

  • prevent fraud;

  • protect accounts;

  • investigate abuse;

  • secure our systems; and

  • protect users and the Platform.

6.9 Analytics and Improvement

We may analyse usage information to:

  • improve Platform functionality;

  • develop new features;

  • understand customer behaviour;

  • improve delivery operations;

  • identify technical problems; and

  • improve user experience.

6.10 Legal Compliance

We may process or disclose information where required by applicable law, court order, regulatory requirement or lawful governmental request.

7. LEGAL BASIS AND CONSENT

ZingBee will process personal data in accordance with applicable law.

Where consent is required, ZingBee will provide an appropriate notice and obtain consent through a suitable mechanism.

The Digital Personal Data Protection Rules, 2025 require notices to provide clear information about the personal data being processed and the purposes for which it is processed.

Where applicable, you may withdraw consent using the mechanism provided by ZingBee.

Withdrawal of consent may affect our ability to provide certain services where the relevant data is necessary for those services.

8. SHARING OF PERSONAL DATA

ZingBee may share personal data where reasonably necessary for providing the Platform or fulfilling the purposes described in this Privacy Policy.

Information may be shared with:

8.1 Vendors/Merchants

Information necessary to fulfil an Order may be shared with the relevant Vendor.

This may include:

  • Customer name;

  • Order details;

  • delivery information; and

  • contact information necessary for fulfilment.

8.2 Delivery Partners

Information necessary to complete delivery may be shared with the relevant Delivery Partner.

This may include:

  • Customer name;

  • delivery address;

  • phone/contact details where necessary;

  • Order details; and

  • delivery instructions.

8.3 Payment Providers

Transaction information may be shared with authorised payment gateways, banks and payment service providers to process payments and refunds.

8.4 Technology Service Providers

We may use third-party providers for:

  • cloud hosting;

  • databases;

  • analytics;

  • communications;

  • SMS;

  • email;

  • push notifications;

  • maps;

  • authentication;

  • cybersecurity;

  • customer support; and

  • other technology services.

Such providers may process personal data on our behalf as necessary to provide their services.

8.5 Legal and Regulatory Authorities

ZingBee may disclose information where required or permitted by applicable law, including to:

  • courts;

  • government authorities;

  • law-enforcement agencies;

  • regulators; and

  • other authorised authorities.

9. DATA PROCESSORS

ZingBee may appoint third-party service providers to process personal data on its behalf.

Examples may include providers for:

  • cloud infrastructure;

  • hosting;

  • payment processing;

  • customer support;

  • communication;

  • analytics;

  • fraud detection;

  • security;

  • mapping;

  • logistics; and

  • other Platform functions.

ZingBee will take reasonable steps to ensure that service providers process personal data only for authorised purposes and maintain appropriate safeguards.

10. DATA RETENTION

ZingBee will retain personal data only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, regulatory, accounting, tax, security and dispute-resolution requirements.

Different categories of information may have different retention periods.

For example, transaction and financial information may need to be retained for legal or accounting purposes even after an account is closed.

When personal data is no longer required, ZingBee may delete, anonymise or otherwise securely dispose of it in accordance with applicable requirements.

11. DATA SECURITY

ZingBee takes reasonable technical and organisational measures to protect personal data from unauthorised access, misuse, alteration, disclosure, loss or destruction.

Security measures may include:

  • access controls;

  • authentication mechanisms;

  • encryption where appropriate;

  • secure communications;

  • logging and monitoring;

  • backups;

  • vulnerability management;

  • fraud detection; and

  • employee/vendor access controls.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users are responsible for keeping their account credentials confidential.

12. DATA BREACHES AND SECURITY INCIDENTS

If ZingBee becomes aware of a personal-data breach, we will take appropriate steps in accordance with applicable law.

Depending on the nature and legal requirements applicable to the incident, ZingBee may:

  • investigate the incident;

  • contain and mitigate the impact;

  • take corrective measures;

  • notify relevant authorities where required; and

  • notify affected individuals where required.

13. YOUR RIGHTS

Subject to applicable law and the applicable implementation timeline, you may have rights relating to your personal data, including rights to:

  • obtain information about processing of your personal data;

  • request access to certain personal data;

  • request correction or updating of inaccurate information;

  • request deletion of personal data where legally applicable;

  • withdraw consent where processing is based on consent;

  • raise a grievance;

  • nominate another individual to exercise rights in specified circumstances; and

  • exercise other rights available under applicable law.

The DPDP Act provides Data Principals with rights including access to information about personal data and processing activities.

The exact availability and procedure for exercising these rights may depend on the applicable provisions in force at the time of the request.

14. HOW TO WITHDRAW CONSENT

Where processing is based on consent, you may withdraw consent through the method provided by ZingBee.

The withdrawal process should be reasonably accessible and comparable to the process through which consent was given, where required by applicable law.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

If certain data is essential for providing a service, withdrawing consent may result in ZingBee being unable to continue providing that particular service.

15. ACCOUNT DELETION

Users may request deletion of their ZingBee account through:

App: Account → Settings → Delete Account

or by contacting:

Email: [Insert Privacy/Support Email]

Upon receiving a valid deletion request, ZingBee will process the request in accordance with applicable law.

Certain information may be retained where necessary for:

  • legal compliance;

  • taxation;

  • accounting;

  • fraud prevention;

  • security;

  • dispute resolution;

  • contractual obligations; or

  • other legally permitted purposes.

16. CHILDREN'S PRIVACY

The Platform is not intended to knowingly collect personal data from children except where permitted and appropriately authorised under applicable law.

Where applicable law requires verifiable parental or guardian consent for processing a child's personal data, ZingBee will implement appropriate measures.

If you believe that a child has provided personal data without the required authorisation, please contact us.

17. MARKETING COMMUNICATIONS

ZingBee may send transactional communications necessary to provide the Services.

These may include:

  • OTPs;

  • Order confirmations;

  • delivery updates;

  • payment notifications;

  • security alerts;

  • service-related messages.

Promotional communications may be subject to consent or other applicable legal requirements.

Where available, users may unsubscribe from promotional emails or other marketing communications.

Some service communications cannot be disabled because they are necessary for account or Order operations.

18. PERSONALISATION AND RECOMMENDATIONS

ZingBee may use information such as:

  • Order history;

  • browsing activity;

  • preferences;

  • location;

  • interaction history; and

  • Platform usage

to provide relevant recommendations, offers and personalised experiences, subject to applicable law.

Users may receive different content or offers based on their location, usage and available Vendors.

19. THIRD-PARTY LINKS AND SERVICES

The Platform may contain links or integrations to third-party websites, applications or services.

ZingBee is not responsible for the privacy practices of independent third parties.

Users should review the privacy policies of third-party services before providing personal information to them.

20. INTERNATIONAL DATA TRANSFERS

Depending on the technology and service providers used by ZingBee, personal data may be processed or stored in locations outside the state or country where the user resides.

Where applicable, ZingBee will take appropriate steps required by applicable Indian law concerning such processing or transfers.

21. VENDOR AND DELIVERY PARTNER DATA

ZingBee may collect additional information from Vendors and Delivery Partners, including:

Vendors

  • business name;

  • owner/contact information;

  • business address;

  • bank/settlement information;

  • GST information;

  • business licences;

  • tax information;

  • store information; and

  • documents required for onboarding and compliance.

Delivery Partners

  • name;

  • mobile number;

  • address;

  • identity/KYC information where required;

  • vehicle information where applicable;

  • driving/licence information where applicable;

  • bank/payment information;

  • location information; and

  • delivery activity information.

Such information may be used for onboarding, verification, payments, delivery operations, safety, fraud prevention, compliance and other legitimate business purposes.

22. LOCATION TRACKING FOR DELIVERY PARTNERS

Where the ZingBee service requires delivery tracking, Delivery Partner location may be processed during relevant delivery operations.

Location information may be used to:

  • assign deliveries;

  • display delivery progress;

  • estimate arrival times;

  • improve routing;

  • investigate delivery disputes;

  • maintain safety and security; and

  • prevent fraud.

ZingBee will handle such information in accordance with applicable law and its operational requirements.

23. TRANSACTION AND FRAUD MONITORING

ZingBee may monitor transactions and account activity for security and fraud prevention.

This may include identifying:

  • unusual transactions;

  • repeated payment failures;

  • suspicious account activity;

  • coupon abuse;

  • referral abuse;

  • fake Orders;

  • chargeback abuse; and

  • other potentially fraudulent activity.

Where appropriate, ZingBee may restrict or investigate transactions.

24. USER RESPONSIBILITY

Users should:

  • provide accurate information;

  • update information when necessary;

  • protect account credentials;

  • avoid sharing OTPs or passwords;

  • use secure devices;

  • notify ZingBee of suspected unauthorised access; and

  • avoid submitting unnecessary sensitive information through public reviews or Order instructions.

ZingBee will not normally ask users to disclose their account password or OTP through unsolicited communications.

25. DATA ACCURACY

ZingBee relies on users to provide accurate and current information.

Users should update their account information when it changes.

ZingBee may take reasonable steps to correct or update information where necessary and permitted.

26. GRIEVANCE REDRESSAL

If you have a privacy-related concern, complaint or request concerning your personal data, you may contact our Grievance/Privacy Officer.

Privacy / Grievance Officer

Name: [Insert Name]
Designation: Privacy / Grievance Officer
Company: ZingBee Private Limited
Email: [Insert Privacy Email]
Phone: [Insert Phone Number]
Address: [Insert Registered Office Address]

When contacting us, please provide enough information to help us identify your account and understand your request.

27. DATA PROTECTION OFFICER

If ZingBee is classified or notified as a Significant Data Fiduciary or otherwise becomes legally required to appoint a Data Protection Officer, the relevant contact details will be published through this Privacy Policy or another appropriate communication channel.

The DPDP Act provides for additional obligations for Significant Data Fiduciaries, including appointment of a Data Protection Officer based in India and certain audit and assessment requirements.

28. CHANGES TO THIS PRIVACY POLICY

ZingBee may update this Privacy Policy from time to time to reflect:

  • changes in our Services;

  • changes in technology;

  • changes in legal requirements;

  • changes in data-processing practices; or

  • other operational requirements.

The updated Privacy Policy will be published on the Platform with a revised “Last Updated” date.

Where required by applicable law, ZingBee will provide additional notice or obtain consent for material changes.

29. ACKNOWLEDGEMENT

By using ZingBee's Platform, you acknowledge that you have read and understood this Privacy Policy.

Where consent is legally required, ZingBee will obtain consent through an appropriate mechanism before processing personal data on that basis.

© ZingBee Private Limited. All Rights Reserved.