ZingBee Delivery – Privacy Policy

1. Introduction

ZingBee Delivery (“ZingBee,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share information when delivery partners use the ZingBee Delivery mobile application.

The application supports delivery operations, order assignments, navigation, location tracking, and communication between customers, vendors, and delivery partners.

By using the application, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will request it separately.

2. Information We Collect

Depending on the features you use, we may collect the following categories of information.

2.1 Personal Information

Name and account details.
Mobile number and email address, if provided.
Profile photograph, if uploaded.
Account identifiers and authentication information.
Delivery partner identification and work-related details, where applicable.

2.2 Location Information

ZingBee Delivery may collect precise or approximate location information through your device's location services.

Location information may be used to:

Assign and manage delivery orders.
Provide navigation to pickup and drop-off locations.
Track the progress of active deliveries.
Share relevant delivery partner location with customers or authorized delivery personnel.
Verify pickup and delivery progress.
Support delivery operations and resolve disputes.

Background location collection

If background location access is required for an active delivery tracking feature and you have granted the necessary permission, ZingBee Delivery may collect location information when the application is minimized, running in the background, or the device is locked.

Background location is intended to support active delivery tracking and operational updates when the application is not continuously visible.

Location collection depends on the enabled features, device permissions, and application behavior. We do not claim that location is collected continuously unless that is how the feature actually operates.

2.3 Delivery Information

We may collect and process:

Order numbers and delivery identifiers.
Pickup and delivery addresses.
Delivery instructions and status.
Assigned delivery details.
Delivery timestamps and history.
Relevant payment and transaction status.

2.4 Device and Technical Information

We may collect:

Device model and operating system information.
App version and diagnostic logs.
Push notification tokens.
Crash reports and performance information.
Technical information necessary to secure and operate the application.

2.5 Camera, Photos, and Files

Where supported, the application may request access to the camera, selected photos, or files to upload profile photographs, delivery proof, or relevant documents.

Such access is used for the feature that requires it and not for unrelated purposes.

3. Prominent Disclosure and Consent

Before requesting sensitive permissions, ZingBee Delivery will provide an in-app disclosure explaining the relevant data collection and use.

For location permissions, the disclosure will explain:

What location information may be collected.
Why location information is needed.
Whether location may be collected while the application is in the background.
How location information is used for delivery tracking and operations.
Which relevant parties may receive location information.
How the user can decline or change permission settings.

Where required, we will obtain affirmative consent before triggering the Android runtime permission request.

If you decline consent, the application will not proceed with that permission request in the same flow. Some location-dependent features may not function without the required permission.

You may change device permissions through your Android settings at any time.

4. How We Use Information

We use collected information to:

Create and manage delivery partner accounts.
Assign and complete orders.
Support navigation and delivery tracking.
Coordinate pickups and drop-offs.
Provide delivery status notifications.
Communicate with customers, vendors, and authorized delivery personnel.
Verify completed deliveries and resolve disputes.
Protect the application against misuse and fraud.
Maintain security, troubleshoot errors, and improve service reliability.
Meet applicable legal obligations.

We use information only for purposes consistent with this policy and applicable law.

5. How We Share Information

We may share relevant information with the following parties when necessary:

Customers: Delivery status and relevant delivery partner details, including location when required for active order tracking.

Vendors: Information needed to prepare, coordinate, and hand over orders.

Authorized delivery operations personnel: Delivery assignments, status, and location information needed to manage deliveries.

Service providers: Hosting, maps, notifications, diagnostics, and other infrastructure providers that support the application.

Legal authorities: Information when disclosure is required by law or necessary to protect safety and legal rights.

We limit sharing to information relevant to the applicable purpose. We do not sell personal information to third parties.

6. Data Retention

We retain information only for as long as reasonably necessary to provide our services, manage accounts, maintain delivery records, resolve disputes, prevent fraud, and comply with legal requirements.

Location and delivery records are retained according to operational requirements and applicable legal obligations.

When information is no longer required, we take reasonable steps to delete or anonymize it, subject to applicable retention requirements.

7. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Access to personal and location information should be limited to authorized personnel and service providers who need it for legitimate purposes.

No electronic storage or transmission method can guarantee absolute security.

8. Account Deletion and Privacy Requests

You may contact us to request access to, correction of, or deletion of eligible personal information.

Where account creation is supported, we will provide an appropriate account deletion process and a web-based deletion request option where required by Google Play policies.

Some information may need to be retained to meet legal obligations, resolve disputes, or prevent fraud.

9. Third-Party Services

ZingBee Delivery may use third-party services, including:

Google Maps and related location services.
Firebase Cloud Messaging and other Firebase services.
Hosting and backend infrastructure.
Other technical services necessary to operate the application.

These providers may process information according to their own privacy policies and the configurations used by ZingBee.

10. Children's Privacy

ZingBee Delivery is intended for authorized delivery partners and eligible users. It is not intended for children to use independently.

We do not knowingly collect children's personal information in violation of applicable law. If we discover unlawful collection, we will take appropriate steps to address it.

11. Your Privacy Choices

Subject to applicable law, you may:

Request access to or correction of your personal information.
Request deletion of eligible information.
Withdraw consent where processing relies on consent.
Deny location permissions.
Change location permissions through Android settings.
Contact us with questions or privacy complaints.

Denying a required permission may limit certain delivery-related features.

12. Changes to This Policy

We may update this Privacy Policy when our services, application features, or legal obligations change.

The latest version will be published at our official privacy policy URL, with an updated effective date where appropriate.

Privacy policy